Shipping and Returns


AUSTRALIAN DELIVERIES

All deliveries are made with Australia at no extra cost. All orders will be dispatched as soon as possible after the order and payment is received. Generally this will be within 24 hours.

INTERNATIONAL DELIVERIES

Free worldwide shipping.

International deliveries can take up to 4 weeks depending on the size of the order and the amount of time it takes to clear customs if applicable. Possible taxes and duties may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details. 

RETURNS

At BlueMATI our number one priority is that you are completely satisfied with your order.

If you wish to return or exchange a product you must notify by direct message (DM) on instagram at http://bluematitrend.com/ or private message (PM) on facebook at https://www.facebook.com/BlueMATI/ within 7 days of accepting delivery of the product.

Returns will only be accepted if the product is in its original condition and packaging. We cannot accept returns on earrings.

Refunds can only be credited back to the credit card/paypal account that you used to purchase. Items for return must be received back to BlueMATI within 14 days of advising of intention to return.

WE CANNOT EXCHANGE OR REFUND SALE ITEMS