All orders will be dispatched as soon as possible after the order and payment is received. Generally this will be within 24 hours.
International deliveries can take up to 4 weeks depending on the size of the order and the amount of time it takes to clear customs if applicable. Possible taxes and duties may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.
At BlueMATI our number one priority is that you are completely satisfied with your order.
If you wish to return or exchange a product you must notify by direct message (DM) on instagram at http://bluematitrend.com/ or private message (PM) on facebook at https://www.facebook.com/BlueMATI/ within 7 days of accepting delivery of the product and MUST BE RETURNED VIA REGISTERED POST.
BLUEMATI WILL NOT BE RESPONSIBLE IF THE ITEM BECOMES LOST IN TRANSIT.
Returns will only be accepted if the product is in its original condition and packaging and arrives safely and not damaged. We cannot accept returns on earrings.
Refunds can only be credited back to the credit card/paypal account that you used to purchase. Items for return must be received back to BlueMATI within 14 days of advising of intention to return.
POSTAGE CANNOT BE REFUNDED
WE CANNOT EXCHANGE OR REFUND SALE ITEMS
A $5.00 FEE WILL BE DEDUCTED ON THE REFUND OF ORDERS RESULTING FROM CANCELLATIONS DUE TO CHANGE OF MIND BY THE CUSTOMER